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Customer Services

 

Inquiries

If you have any questions about our store, an order or anything else, please email escapade.online@escapade.com.hk

We will try out best to get back to you in less than 2 working days.

You may also write to us at the below address,

Escapade Online

Unit A, 15/F, Vulcan House
21 Leighton Road, Causeway Bay
Hong Kong 

Or call us or fax us your inquiry on the following numbers

Tel: +852 2891 1878         Fax: +852 2891 1859

Opening Hours: Monday - Friday: 10 am - 1 pm & 2 pm - 5 pm (Except Public Holidays)

Changing or Canceling an Order

If you need to change or cancel your order, you may do so during the checkout process only up until you enter your credit card details. Once you have hit the "Proceed" button after entering your credit card details, you cannot amend your order, so send us an email immediately. If you haven't hit the "Proceed" button, you can easily make changes in the shopping cart.

Please go to contact us and drop us a message requesting a change to or cancellation of an order.

Payment Options

Escapade Online accepts: Visa, MasterCard and PayPal