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Shipping/Self Pickup info.

 

Shipping

Products will be shipped on next business day, for the orders placed before the cut-off time. The order cut-off time is 11:00 am from Monday to Friday (except public holidays). Orders received after 11:00 am will be processed on the next business day, and for the orders placed on Friday after 11:00 am will be treated as order received the following Monday. 

Shipping Costs

Hong Kong shipping address:

  • Purchases under HKD 500 = HKD 60
  • Purchases over HKD 500 = Free
  • Self-Pick Up = Free

Macau shipping address:

  • Purchases under HKD 1500 = HKD 75
  • Purchases over HKD 1500 = Free
  • Self-Pick Up = Free

Shipping cost will also be indicated during check out.  All toll fees, parking fees and gate charges (if any) will be borne by the customer.  Additional charges may apply.

For shipments that are not delivered successfully due to the provision of wrong addresses, the customer is responsible for shipping charges for both the first and thereafter delivery attempts.

*To proceed with the payment with debit/credit card at Paypal, please select country as China.

 

Delivery

Delivery time is an estimate only and may vary due to unforeseeable circumstances.

Under normal circumstances, it takes 2-4 business days for delivery and for remote areas, outlying islands or Macau it may take up to 4 business days.

Escapade Online delivers to all the regions & outlying islands in Hong Kong and Macau via Hong Kong Post or SF Express. Most parcels will be delivered to the addressee’s premises, but parcels for addresses on the outlying islands in Hong Kong must be collected from Hong Kong Post by the addressee.

Click on the following link to know the post office addresses of the outlying islands in Hong Kong:
http://hongkongpost.hk/en/about_us/network/post_offices/index.html#list

Self-Pick Up

Escapade Online customers can now enjoy same day self-pick up to save time and costs, please read below about this service.

  • Self-pickup option must be selected at the checkout page, the shipping charges will be waived.
  • Self-pick up can only be made at Escapade Sports Causeway Bay Branch (address below)

1/F, Yee Hing Building, 19 Leighton Road | T: 2891 1855
Mon - Thu 10:00 am - 9:00 pm | Fri - Sun 9:30 am - 9:00 pm

  • Orders placed before 11 am can be picked up the same working day after 2 pm. (Except Saturday, Sunday and public holidays).
  • Orders placed after 11 am can be picked on the next working day.
  • Orders placed on Friday after 2 pm will be treated as weekend order and will be available on following Monday after 2 pm (except public holidays).
  • Identity proof of the buyer & order confirmation email must be presented at the cashier counter upon collection. If you authorize a third party then he/she must provide the photocopy of buyer's Identity proof & order confirmation.
  • We reserve the right to retain a photocopy of Identity proof of the buyer or authorized person solely for the purpose of Buyer & Seller's Protection to avoid fraudulent orders and unauthorized transactions, the information will not be disclosed to a third party nor will be used for any other purpose. The photocopy will be stored at a secured location and will be destroyed 3 months after the order pick-up date. For more information read our Privacy Policy.
  • Should you have any questions, please contact us at 2891 1855  (Mon - Thu 10:00 am to 9:00 pm | Fri - Sun 9:30 am - 9:00 pm) or email us at escapade.online@escapade.com.hk